Privacy Statement for Customers

Uttarbanga Kshetriya Gramin Bank intends to make it known to all its customers who visit the web site that the Bank may collect personal information about them, either directly (where they are asked to provide the information) or indirectly and that such information will be kept secure and used only as our customers would want us to, since our most important asset is our customers' trust. Hence, the Bank will only use these personal data in accordance with the purposes set forth in this Privacy Statement and is committed to safeguarding the personal information collected.

1. The Bank will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.

2. The Bank will limit the collection and use of customer information to the minimum required to deliver superior service to our customers, that includes advising our customers about our products, services and other opportunities, and to administer our business.

3. The Bank will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Statement will be subject to our normal disciplinary process.

4. The Bank will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or authorized by the customer, or are required by law. The Bank disclaims any liability arising from use or disclosure of information to any external organization.

5. The Bank will always maintain control over the confidentiality of our customer information. We may, however, facilitate relevant offers from reputable companies. These companies are not permitted to retain any customer information unless the customer has specifically expressed interest in their products or services.

6. The Bank may inform customers, on their requests, at least once annually, how they may remove their names from marketing lists. At any time, customers may contact us to remove their names from such lists.

7. Whenever the Bank hires other organizations to provide support services, the Bank will require them to conform to our policy standards and to allow us to audit them for compliance.

8. The Bank will not use or share - internally or externally - personally identifiable medical information for any purpose other than the underwriting or administration of a customer's policy, claim or account, or as disclosed to the customer when the information is collected, or to which the customer consents.

9. The Bank will attempt to keep customer files complete, up to date, and accurate. We will inform customers how and where to conveniently access their account information (except when we are prohibited by law), and how to notify us about errors, which we will promptly correct.

10. The Bank will continuously make the assessment to ensure that customer privacy is respected.

Purposes of processing

The Bank respects the privacy of your personal information. Any personal information provided by you to the Bank will be used solely for the purpose of providing you with the services you have requested and for other related purposes including improving the design and marketing of our range of services and related products for customer use, updating and enhancing the Bank's records, development of web statistics, understanding your financial needs, advising you of other products and services which may be of interest to you and for fraud prevention purposes. The information you provide will be used to contact you when necessary, e.g. to notify you about to offer services that you may find helpful.

Other than to those individuals and entities listed below who are under a duty of confidentiality to the Bank, your details will not be revealed by the Bank to any external body, unless the Bank has your permission, or is under a legal obligation or to protect and defend the Bank’s or its Affiliates/ Members/ Constituents/ Other persons rights, interests or property or to enforce the terms and conditions of the products or services or any other duty to do so. The information provided by you at this website may be disclosed by the Bank to any of the following:

1) Statutory Regulators

2) Bank’s Lawyers

3) External Auditors

4) Third Party Service Providers

5) Under the orders of the court, tribunal, police and other competent national Statutory and Regulatory Authorities and International Authorities with whom India has tie up relations

6) With your express or implied consent, to any other person

The Customer authorizes the Bank to exchange, share, part with all information related to the detail and transaction history of the Customers to its financial institutions / credit bureaus / agencies/participation in any telecommunication or electronic clearing network/ banking, credit cards, consumer finance, insurance and securities or as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management.

The Customer further authorizes the Bank to disclose personal information about him to the following types of non-affiliated third parties: (1) Financial services providers, such as companies engaged in banking, credit cards, consumer finance, securities, and insurance, and (2) Non-financial companies, such as companies engaged in direct marketing and the selling of consumer products and services etc.

Data Retention

Data provided by the customer is retained as long as the purpose for which the data was collected continues. The data is then destroyed unless its retention is required to satisfy legal, regulatory or accounting requirements or to protect the Bank's interests.

Internet Communications

In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorized activities, the Bank reserves the right to monitor all internet communications including web and email traffic into and out of its domains.

Third party sites

This Privacy Statement does not extend to third party sites linked to this web site.

Customer Obligations

The Customers shall not disclose to any other person, in any manner whatsoever, any information relating to the Bank, of a confidential nature obtained in the course of availing the services through the website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle the Bank to terminate the services, without prejudice to any action for the damages, to which the Bank may resort.

Contacting the Customer by the Bank

In providing the telephone, facsimile number, postal and e-mail address or similar details, the customer agrees that the Bank may contact him by these methods to keep him informed about the Bank’s products and services or for any other reason. If the customer prefers not to be kept informed of the Bank ‘s products and services, he should intimate the Bank.

About Us

Uttarbanga  Kshetriya Gramin  Bank, a Regional Rural Bank  sponsored by  Central Bank of India, was established on the 7th March 1977 under the Provision of Section 3(2) of RRB Act 1976 [ 21 of 1976] with equity participation of Government of India (50%), Learn More about us.

Contact Us

Uttarbanga Kshetriya Gramin Bank,
Head office
Sunity Road
Po & Dist : Coochbehar
West Bengal
Pin : 736101
Phone no : 03582 229301/302
Fax : 03582 – 229306
Email : 
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